This short insight is from of our Methods series: A discussion of useful working practices and ideas for better ideation and execution. We discuss what each method is, why they are useful, and how to utilize them.
A set of semi-structured interviews with the stakeholders in the project and the users.
To understand the problem and form an appropriate objective.
Note: If you are analysing your product or service, it may be of interest to also form a comparative analysis by using a competitors product/service and following the same three steps.
Having a successful structure for interviews is complemented by the right sample audience. When defining your audience, it may be tempting to test as many people as possible to find an accurate average result...however, we have explored some useful statistical practices and found five users to be a 'magic number'.
As explained in our approach to usability testing insight, lots of small tests with five users gives you the best return on your time and money. Any more testing after this and you're getting diminishing returns for your investment of time and effort.